FAQ

How long does shipping take?

All orders are shipped by Australia Post. Once shipped deliveries typically take 4-7 business days. Please note that the shipping times are approximate and are subject to seasonal variability.

COVID-19 UPDATE: We are still delivering but deliveries are taking longer than the usual timeframe due to the increased load on the delivery system and fewer domestic flights between cities. When placing your order please allow an 5-7 extra business days for your order to arrive, thank you for patience during this time. 

What if I need to change my shipping address?

If your order has not yet shipped (you have not received your shipment notification email), you can contact us with your updated shipping address.

What shipping company do you use?

All JUUL pods are shipped by Australia Post at a super low, flat rate shipping fee. All retail orders over $80 AUD (Australian Dollars) qualify for free Australian wide shipping.

Do you accept credit cards?

Yes, you can use your credit card through our PayPal checkout system even if you dont have a PayPal account.

I paid with bitcoin but my payment has not been recorded yet

Please note that bitcoin payments will take a few confirmations before registering as successful.

Why did I not receive an order confirmation email?

If your payment was successful and you did not get an order confirmation email from us please check your spam folder.

What if I need to return my order?

If your pods are unopened they can be returned within 14 days for a full refund.