JUUL Pods Australia

FAQ

How long does shipping take?

All orders are shipped by Australia Post. Once shipped deliveries typically take 4-7 business days. Please note that the shipping times are approximate and are subject to seasonal variability.

COVID-19 UPDATE: We are still delivering however deliveries are taking longer than the usual timeframe due to the increased load on the delivery system and fewer domestic flights between cities. When placing your order please allow an 5-7 extra business days for your order to arrive, thank you for patience during this time.

What if I need to change my shipping address?

If your order has not yet shipped (you have not received your shipment notification email), you can contact us with your updated shipping address and we can make amendments.

What shipping company do you use?

All JUUL pods are shipped by Australia Post at a super low, flat rate shipping fee. All retail orders over $99 AUD (Australian Dollars) qualify for free Australian wide shipping.

Do you provide discreet packaging?

Yes, we respect your right to privacy and all orders are automatically shipped with discreet packaging.

Do you accept credit cards?

Yes, you can use your credit card through our PayPal checkout system even if you dont have a PayPal account.

I paid with bitcoin but my payment has not been recorded yet

Please note that bitcoin payments will take some time before registering as successful because they require confirmations.

Bitcoin confirmations

A bitcoin transaction generally needs 3 confirmations from miners before it’s processed and the average time it takes to mine a block is 10 minutes. Consequently the average time for 3 confirmations is around 30 minutes but this is just an estimate.

Why did I not receive an order confirmation email?

If your payment was successful and you did not get an order confirmation email from us please check your spam folder.

How does Laybuy work?

With Laybuy you can get your purchase now and pay it in 6 automatic weekly payments on the day of your choice. And as a result, you can buy JUUL in Australia now and pay later with Laybuy.

Can I cancel my subscription?

Yes you can cancel, pause, or adjust your order at any time. Your payment method will only be charged when your order ships and the discount is applied every time.

How do I cancel a PayPal subscription or recurring payment?

Log in to your PayPal account. Click ‘Profile’ near the top of the page > Click ‘My money’ beside ‘My pre-approved payments’ > Click the name of the subscription you wish to cancel > Click Cancel.

What if I need to return my order?

If your products are unopened they can be returned within 14 days (from when you received your order) for a full refund. If your product is deemed faulty it can be returned for a full refund. For more information please see our returns policy.

I changed my mind, can I get a refund?

As long as your order has not shipped yet just let us know and we will cancel it for you. If it has already shipped contact us to arrange a return. Please note that opened products cannot be returned. For more information please see our returns policy.