FAQ

Where is my order?

Orders are shipped out within 1 business day by Australia Post standard delivery (3-5 business days on average). 

What kind of packaging are they shipped in?

We do not use brand specific packaging so there will be no reference to the product inside except for the return company information label.

Can I return my order?

Yes, you can return your order if it has not been opened and it is within 14 days of receiving the order.

What ingredients are in the pods?

The core ingredients are propylene glycol and vegetable glycerin as well as some natural and artificial flavours. That’s it! No nicotine or tobacco related ingredients here!

Is wholesale available?

Yes we do wholesale! Please email us at sales@xenpods.com.au with your inquiry and we will get back to you as soon as possible!

Are these Juul brand Products?

No, these are not manufactured by Juul or sold by Juul.